The Complaint Report Stages

Complaint Submission

Complaint Submission

The customer submits complaint through available channels, providing their identify information, the chronology of events, and other supporting documents.

Complaint Registration and Data Verification

Complaint Registration and Data Verification

The officer records the complaint and verify the data/information.

Complaint Follow-up

Complaint Follow-up

The officer follows-up on the complaint by conducting research based on the complaint data/information.

Complaint Resolution

Complaint Resolution

If the customer agrees with the research results, the complaint is considered resolved. If there is no agreement is reached, the customer can resolve the dispute outside of the court through the Lembaga Alternatif Penyelesaian Sengketa (LAPS) or through the court.